Last updated: November 14, 2024

Introduction

Zyvyo ("we," or "us") owns and operates websites and mobile applications (collectively, the "Platform"). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content ("Content"), any products or services provided through the Platform or otherwise by Zyvyo, and any affiliated website, software or application owned or operated by Zyvyo (collectively, including the Platform and the Content, the "Service") are subject to our Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in our Privacy Policy or this Consumer Health Data Privacy Policy have the same meaning as set forth in the Zyvyo Terms and Conditions.

This Consumer Health Data Privacy Policy applies to the extent required by applicable state law with respect to consumer health data ("Consumer Health Data") as defined by applicable law. For example, this Consumer Health Data Privacy Policy does not apply to protected health information subject to the Health Insurance Portability and Accountability Act of 1996. Please refer to our Notice of Privacy Practices, which governs such information. This Consumer Health Data Privacy Policy supplements our general Privacy Policy. In the event of a conflict between our Privacy Policy and the Consumer Health Data Privacy Policy, the Consumer Health Data Privacy Policy applies to the extent that it is consistent with applicable state law.

Collection of Consumer Health Data

The Consumer Health Data we collect depends on how you interact with us, the services you use, and the choices you make. We collect Consumer Health Data about you from different sources and in various ways when you use our services, including:

Consumer Health Data You Provide

We collect Consumer Health Data you may provide to us, including:

- Name and contact information, such as your name, email address, phone number, and billing and physical addresses

- Demographic information, such as your gender, racial or ethnic origin, date of birth, and zip code

- Payment information, such as your credit card number, financial account information, and other payment details

- Account profile information, such as:

- Username or account number with password

- Security or access codes

- Access credentials

- Redemption codes

- Biographical details

- Social network profile links

- Preference information

- Any other information added to your account profile

- Marketing preferences and engagement details

- Content uploads, including:

- Photographs

- Videos

- Documents

- Communication records

- Email messages

- Government-issued identifiers, such as:

- Driver's license number

- Passport number

- Social security number

- Images of identification cards

- Biometric information that can identify you

- Health information concerning physical and/or mental health status

- Sexual and reproductive health information

Consumer Health Data Collected Automatically

When you use our services, we collect information through technical tracking technologies that may be considered Consumer Health Data:

- Identifiers and device information:

- IP address

- Device identifiers (MAC address)

- Device type

- Operating system details

- Browser information

- Software configurations

- Cookie identifiers

- Mobile IDs

- Location data from apps and online services

- Usage data:

- Website referral URLs

- Page views and duration

- Access timestamps

- Service interaction details

- Health-specific browsing activity

Generated or Inferred Consumer Health Data

We may create, infer, or generate Consumer Health Data from other collected data, including using automated means to generate information about:

- Likely preferences

- Health patterns

- Risk factors

- Treatment responses

- Behavioral characteristics

Third-Party Sources

We obtain Consumer Health Data from:

- Corporate affiliates

- Third-party service partners

- Co-branding/marketing partners

- Service providers

- Publicly available sources

Use of Consumer Health Data

We use Consumer Health Data for the following purposes:

Product and Service Delivery

- Platform operation and maintenance

- Service analysis and troubleshooting

- User movement facilitation

- Location verification

- Billing and payment processing

- Account administration

- System security

- Fraud detection

- Customer support

- Service communications

- Personalization

- Identity verification

- Legal compliance

- Rights enforcement

Product Improvement and Development

- Service testing and enhancement

- Content and feature development

- Product creation

- Traffic analysis

- User behavior studies

- Platform optimization

Your Consumer Health Data Rights
You may have certain rights to your Consumer Health Data under applicable state law. These rights may vary depending on your state of residence. Any of the rights discussed below may be subject to certain limitations (for example, a monetary charge).

Withdraw Consent

To the extent we rely upon your consent for either our collection or sharing of your Consumer Health Data, you have the right to withdraw such consent from any future collection or sharing. This means you can revoke permissions previously granted for data collection and sharing at any time. When you withdraw consent, we will cease collecting and sharing your data going forward, though this may affect our ability to provide certain services to you. The withdrawal of consent applies to future data collection and sharing but does not affect data collected or shared prior to your withdrawal.

Access and Confirm

You have the right to ask us to confirm whether we have collected, shared, or sold your Consumer Health Data. Furthermore, you have the right to access and request a copy of any Consumer Health Data that we have collected, shared, or sold. This includes receiving detailed information about how your data has been used and with whom it has been shared. Upon request, we will provide you with a comprehensive list of all third parties and affiliates with whom we have shared or sold your Consumer Health Data, along with specific information about what data was shared and for what purposes. This information will be provided in a clear, understandable format within the timeframes required by applicable law.

Correction

You have the right to ask us to correct inaccuracies in your Consumer Health Data. If you identify any incorrect information in your records, you can request that we update or amend this information. We will review your correction request and make appropriate changes to ensure your records are accurate and complete. If we need additional information to verify the correction, we will work with you to ensure your data is accurate. In cases where we cannot make the requested correction, we will explain why and provide you with options for addressing your concerns.

Deletion

You have the right to ask us to delete your Consumer Health Data. Upon receiving a valid deletion request, we will remove your data from our systems and instruct our service providers to do the same, except where we are legally required or permitted to maintain certain information. We will inform you if any data must be retained and explain the reasons why. The deletion process will be thorough and permanent, though it may take some time to complete across all systems and backups.

Appeal

You have the right to appeal our denial of any rights you have attempted to exercise. If we deny your request to exercise any of the rights described above, we will provide a detailed explanation of our decision and instructions for appealing that decision. The appeal process will be clearly outlined, including specific steps you need to take, any deadlines that apply, and what additional information might be needed. We will consider all appeals fairly and provide a timely response to your appeal request.

Exercising Your Rights

To exercise any of these rights and make a Consumer Health Data rights request, please visit privacy.zyvyo.com. To protect your privacy and ensure the security of your data, we must verify your identity before processing your request. We may ask you to verify certain information we already have on file, or in some cases, request additional documentation such as government identification. Any additional information collected will be used solely for verification purposes and will be securely handled and disposed of once verification is complete.

It's important to understand that we need to collect certain Consumer Health Data to provide the Service to you. If you request deletion of required data or withdraw consent for future collection or sharing of required Consumer Health Data, we may no longer be able to provide the Service or certain features of the Service to you.

Changes to This Consumer Health Data Privacy Policy

We reserve the right to modify this Consumer Health Data Privacy Policy at any time. If we make material changes to this Consumer Health Data Privacy Policy, we will notify you by updating the date of this Consumer Health Data Privacy Policy and posting it on the Service or through other appropriate means. Any modifications to this Consumer Health Data Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Consumer Health Data Privacy Policy indicates your acknowledgment that the modified Consumer Health Data Privacy Policy applies to your interactions with the Service.

Contacting Us

If you have any questions about this policy, please contact us by email at support@zyvyo.com

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